Returns & Refund Policy

📦 Returns & Refund Policy

Thank you for shopping with us! We want you to be happy with your purchase. Please read our returns and refund policy carefully to understand your rights and our responsibilities.

🕒 Return Eligibility Period

You may request a return or refund within 48 hours of receiving your item.

✅ Eligible for Return or Refund

We accept returns or offer refunds only under the following conditions:

  • The item is damaged, defective, or incorrect.

  • The product is unused, in its original packaging, and in the same condition you received it.

  • You need to provide proof of damage or error (e.g. unboxing video or clear photos).

❌ Not Eligible for Return or Refund

We do not accept returns or issue refunds if:

  • You changed your mind after purchase.

  • The damage was caused by misuse or mishandling after delivery.

  • The item was on clearance, pre-order, or custom-made.

  • The packaging has been opened or the item has been used.

🔁 Exchange Policy

We only replace items if they are defective or damaged right out of the box. If you need to exchange it for the same item, contact us within 48 hours of receipt.

📩 How to Request a Return or Refund

To start a return or refund process:

  1. Email us at kupstoys@gmail.com or message us via our store Facebook page.

  2. Include your order number, description of the issue, and supporting photos or videos.

  3. Wait for confirmation and return instructions before shipping anything back.

📦 Return Shipping

  • If the return is approved, we will send you return instructions.

  • Customers are responsible for the return shipping costs, unless the return is due to our error (wrong or damaged item).

  • We recommend using a trackable shipping service.

💸 Refund Processing

  • Once your return is received and inspected, we’ll notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, unless otherwise stated.

📍 Local Coverage

This policy applies to customers located in the Philippines only.

💬 Need Help?

For questions or concerns, feel free to reach out to us:

  • Email: kupstoys@gmail.com

  • Facebook: Kups Toys